Refund and Returns Policy

Thank you for shopping at THT Electrology. We want to ensure your satisfaction with our products. Please read our Refund and Returns Policy carefully to understand the terms and conditions regarding refunds and returns.

1. Eligibility for Returns:

• We accept returns for unused and unopened products within [X] days from the date of purchase.
• To be eligible for a return, you must provide proof of purchase, such as the order confirmation or receipt.

2. Return Process:

• To initiate a return, please contact our customer service team within the specified return period. You can reach us at [contact details].
• Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible.
• Please package the item securely and include the RAN on the outside of the package.

3. Condition of Returned Products:

• Returned products must be in their original packaging, unused, and in the same condition as when you received them.
• Any product that has been used, damaged, or is not in its original condition may not be eligible for a refund or exchange.

4. Refund Options:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will initiate a refund to your original payment method. Please allow [X] business days for the refund to be processed, depending on your payment provider’s policies.

5. Shipping Costs:

• Shipping costs associated with the original purchase are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

6. Exchanges:

• We currently do not offer direct exchanges for products. If you need a different product, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer service team immediately. We will provide assistance and arrange for a replacement or refund, depending on the situation.

8. Change of Mind:

• We do not accept returns or provide refunds for products due to a change of mind or personal preferences.

Please note that this Refund and Returns Policy applies only to purchases made directly from THT Electrology. If you purchased our products from a third-party retailer, please refer to their respective refund and returns policy.

If you have any further questions or need assistance with a return, please contact our customer service team. We are here to help!